Joie de Vivre Studio Policies

  • To cancel a group class, 12-hour notice is required. If a class is canceled with less than 12-hour notice, either the class fee or $15 will be charged for a late cancellation. Private sessions require a 24-hour cancellation notice, and a $70 charge will be applied for late cancellations. Unfortunately, we can not make any exceptions to our late cancellation policy for fairness to all clients. goes here

  • To be added to the waitlist for a class, choose "Yes, Add me to the Waitlist". You will be notified up to 90 minutes before the class if you have been added to it. A confirmation email will be sent if you have been added to the class from the waitlist, so make sure to check your email. If your plans change, please remove yourself from the waitlist to avoid being charged for a no-show if you are added to the class and fail to show up.

  • New clients are requested to arrive 5 minutes before class to complete paperwork, and all clients must keep a credit card on file in case of a late cancellations or no-show.

  • AutoPay and Monthly Memberships can be put on hold once per calendar year for any duration with a $30/month hold fee.

  • Sales are final, and classes cannot be transferred, refunded, or exchanged. Instructors and classes are subject to change without notice. All classes must be prepaid through the online scheduling program, and a valid credit card is required for all accounts. If you do not arrive within 5 minutes of the class start time, your spot may be given away to someone on the waiting list.

Privacy Policy

  • We only ask for personal information when we truly need it for fulfillment of Services at Joie de Vivre Pilates or its subsidiaries.

    We do not sell your personal information to third parties.

    Joie de Vivre Pilates cares about its member’s privacy rights. We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

    The following privacy policy (“Privacy Policy”) describes the collection, use, and disclosure of personal information by Joie de Vivre Pilates LLC (“we” or “us”) and its subsidiaries and affiliates and the rights you may have in connection with personal information about you that is in our possession.

    This Privacy Policy uses the term “Services” to describe the various services and resources that we provide, including our website and services for users.

    Joie de Vivre Pilates is the controller of the personal information we process.

    For additional information about your rights and choices under applicable law, please review the “Your Privacy Rights” section below.xt goes here

  • We collect the following personal information, and may have collected such information in the past 36 months:

    Customer Identifier and Waiver: includes name, email, address, phone number, date of birth, occupation, referral, medical history including medication, current injuries, and level of previous training. Purpose: Provide by individuals during registration of Services.

    Emergency Contact: Name, Phone number. Purpose: In case of health emergency.

    Consumer Protection Information: includes name, email, address, phone number. Purpose: permission of contact for marketing, class cancellation, and waitlist.

    Photographic Images: Photos and videos. Purpose: Collected as part of marketing of events, surveillance, and Pilates challenges and events.

    Internet or other electronic networks: Information regarding users’ interaction with our website. Purpose: improving our services and marketing.

  • We may use personal information we collect for any of the following purposes, in addition to the main purposes listed above:

    Provide you with our Services.

    Contact you in connection with the Services, including via text.

    Complete transactions.

    Provide customer and account services, such as notices regarding products or services or your account.

    Comply with applicable laws, law enforcement, or pursue our legal rights, including performing and enforcing our contractual obligations and rights, such as billing and collection.

    Evaluate and improve our products and services, and develop new products and services.

    Tailor our marketing and advertising to you, including via retargeting and creating look-alike audiences.

    The legal bases we rely upon to process your information in connection with the use cases described above are:

    We process personal information about you when it is necessary for the performance of a contract to which you are party, or to take steps at your request prior to entering into a contract;

    We process personal information about you when processing is necessary for compliance with a legal obligation which applies to us;

    We process personal information about you when processing is necessary for the purposes of our legitimate interests (except where such interests are overridden by your interests or fundamental rights and freedoms).

  • We may also disclose personal information, as described in this Privacy Policy, to the following:

    Our subsidiaries and affiliates.

    Contractors, service providers, and other third parties we use to support our business and provide you with our products and services and who are bound by contractual obligations to keep personal information confidential and secure, and to use it only for the purposes for which we disclose it to them.

    Buyers or other successors in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by us is among the assets transferred.

    Government entities or other parties to comply with court order, law, or legal process, including responding to a government, court, or regulatory request.

    Government entities, third-party cybersecurity experts, or other parties as necessary and appropriate to ensure the security and integrity of our networks, or otherwise protect the rights, property, our customers, or others.

    Third-party entities to enforce or apply our terms of use and other agreements, or otherwise protect or assert our legal rights, including for billing and collection purposes.

    Data analytics providers for the purpose of advertising and marketing

  • The technologies we use for automatic data collection on our website include cookies and web beacons. A cookie is a small text file placed on your device. A web beacon is a small electronic file (e.g., clear gifs, pixel tags and single-pixel gifs) with a unique identifier that is used to understand browsing activity. We use data collected through these technologies, which we may supplement with other information such as location, to help us improve our website and to deliver a better and more personalized service.

    Our use of cookies. Our websites places small files, or “cookies,” on your device. Cookies are the most common method to track, personalize, and save information about each visitor’s session. We use cookies to personalize your experience on our website and to promote our Services to you. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.

    Third-party cookies. Some content or applications on the website, including advertisements, are served by third parties, including advertisers, ad networks and servers, content providers and application providers. These third parties may use cookies, alone or in conjunction with web beacons or other tracking technologies, to collect information about you when you use the Sites. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based advertising or other targeted content. We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

    Linked Sites. Our website may include links to other websites or content that belong to third parties. We are not responsible for personal information that you voluntarily disclose to such third parties and we are not responsible for third party websites, content or services. You should review the privacy policies associated with those third parties.

  • Our services are not directed to or intended for use by children under the age of 16. We do not market products or services to children, and do not knowingly collect personal information from them. In accordance with applicable privacy laws and regulations, if we learn that we have received information directly from a child under age 16 (or such age as may apply in certain jurisdictions) without his or her parent’s or legal guardian’s consent, we will use that information only to respond directly to that child (or his or her parent or legal guardian) to inform the child that he or she cannot use our services. Subsequently, we will delete such information. If you believe we might have any information from or about a child, please contact hello@jdvpilates.com.

  • Rights of Individuals located in the US. Residents of certain US states (including California, Virginia, Colorado, Connecticut, and Utah) may have or will have the right to: (1) know what personal information we collect, use, disclose, and sell; (2) request that we delete your personal information; (3) access and obtain a copy of your personal information that we collect; (4) request correction of inaccurate personal information; (5) opt out of targeted advertising; or (6) limit the use and disclosure of certain sensitive information. We will honor your request to the extent required by applicable law and will make a good faith effort to honor your request in all other cases. If you disagree with our response to your request, you may appeal the request by submitting supporting documentation to hello@jdvpilates.com

    With respect to deletion requests, we cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

    We may not discriminate against you for exercising any of your rights. This means that we may not deny you services or charge you different prices or rates for services or provide you with a different level or quality of services (or suggest that we will do so), in response to these requests. However, we may charge different prices or rates, or provide a different level or quality of services, where that difference is reasonably related to the value provided to us by your personal information.

    You may request to exercise the foregoing rights by contacting hello@jdvpilates.com

    Right to be informed. This Privacy Policy sets out how we use your personal information and gives you information about how you can exercise any of your rights in accordance with applicable privacy laws.

    Right of access. You may be entitled to ask us for a copy of any personal information which we hold. This right is known as a ‘Subject Access Request.’

    We will normally send you a copy of the personal information within one month of your request. However, that period may be extended by two further months where necessary, taking into account the complexity of the request or the difficulty in accessing the personal information that you request. There is usually no charge; but in exceptional circumstances we may charge but will discuss this with you if those circumstances apply.

    Right to rectification. If the personal information we hold about you is inaccurate, you may request rectification. The personal information will be checked, and, where appropriate, inaccuracies will be rectified.

    Right to erasure. In certain circumstances, you may be entitled to ask us to erase your personal information.

    Right to data portability. In certain circumstances, you may wish to move, copy, or transfer the electronic personal information that we hold about you to another organization.

    Right to object. You may object to your personal information being used for direct marketing.

    You may object to the continued use of your personal information in any circumstances where we rely upon consent as the legal basis for processing it.

    Where we rely upon legitimate interests as the legal basis for processing your personal information, you may object to us continuing to process your personal information, but you must give us specific reasons for objecting. We will consider the reasons you provide, but if we consider that there are compelling legitimate grounds for us to continue to process your personal information, we may continue to do so. In that event, we will let you know the reasons for our decision.

    Rights related to automated decision-making including profiling. We will not use your personal information in connection with any automated decision-making process. We use limited contact information to carry out certain business development profiling activities to support and grow our business. When doing so, we rely upon our legitimate interests as the lawful basis for processing your personal information and you may exercise the above rights if you do not wish us to process your personal information in this way.

    Please note that we may take steps to verify your identity before granting you access to information or acting on your request to exercise your rights, as required or permitted by law. We may limit our response to your exercise of the above rights as permitted by law.

  • For visitors using the Services from outside of the United States, any data you provide will be transferred to the United States for use by us and our affiliates for any of the purposes described in this Privacy Policy. By using our websites and the Services you hereby expressly consent to such transfer of information or data to the United States.

  • We do not sell your personal information.

  • We have implemented measures designed to secure your information. For example, we require our payment processing merchants to comply with the Payment Card Industry Data Security Standards. Moreover, we require that any third parties that process your information on our behalf comply with a comprehensive set of security requirements. However, we cannot guarantee that your personal information will never be disclosed in a manner inconsistent with this Privacy Policy (for example, as a result of unauthorized acts by third parties that violate applicable law or relevant web policies).

    You may need to register for an account to use all or part of our services. When you do, you will be asked to select a password to help protect your information. These passwords help us verify your identity before granting access or making corrections to any of your personal information. You should never disclose your password to anyone and you should not use the same password for other websites. We will never ask you for your password in an unsolicited phone call or email. You are responsible for maintaining the secrecy of your passwords and account information.

  • We may make changes to this Privacy Policy from time to time. When we make material changes, we will post a link to the revised Privacy Policy on the homepage of our website, and if you have registered for any of our products or services or have an account with us, we may also inform you through a communications channel that you have provided. Any changes to this Privacy Policy will become effective upon posting of the revised Privacy Policy on the Sites.

  • If you have any questions or comments about this Privacy Policy or our privacy practices, please contact us at hello@jdvpilates.com

    Please be sure to include your full name, address, telephone number and e-mail address so that we may reach you with a response.

Terms and Conditions

  • WEBSITE TERMS AND CONDITIONS OF USE AND DISCLOSURES

    Joie de Vivre Pilates LLC is the owner and operator this website. By doing any of the following acts you agree to be bound by these terms and conditions:

    expressly accepting these terms and conditions at any time, for example by clicking “I Accept” or “Proceed” or any clearly indicated activation phrase on your computer or other device;

    downloading any of our digital applications (App) or any upgrade to an App offered from time to time; or

    using the website.

    These terms and conditions must be read in conjunction with any other applicable terms and conditions governing the use of this website and any Apps, including our Privacy Policy.

    These terms and conditions govern the use of all aspects of this website and all Apps so it is important that you read these terms and conditions carefully

  • In these terms and conditions, the expressions “we”, “us” and “our” are a reference to Joie de Vivre Pilates LLC and its affiliates.

  • We may amend, modify or otherwise update these terms at any time and we must use our reasonable efforts to notify you of those changes. We may give such notice by posting updated terms on the website and using our reasonable efforts to draw them to your attention. Your continued use of the website and/or any App constitutes an agreement by you that you accept these terms and any subsequent modification of these terms.

  • This website may contain links to other websites (linked websites).

    Those links are provided for convenience only and may not remain current or be maintained.

    We are not responsible for the content or privacy practices associated with linked websites.

    Our links with linked websites should not be construed as an endorsement, approval or recommendation by us of the owners or operators of those linked websites, or of any information, graphics, materials, products or services referred to or contained on those linked websites, unless we explicitly specify otherwise.

  • All tools, features and information provided by us are provided in good faith. You accept that any such information provided by us is general information and is not in the nature of advice. Where applicable, we derive our information from sources which we believe to be accurate and up to date as at the date of publication. We nevertheless reserve the right to update this information at any time. In addition, we do not make any representations or warranties that the information we provide is reliable, accurate or complete or that access to that information will be uninterrupted, timely or secure. To the extent permissible by law, we are not liable for any loss resulting from any action taken or reliance made by you on any information posted by us or the use of the tools or other features made available by us on the website.

    The website does not purport to provide you with financial product or investment advice of any kind. The information available on the website does not take account of your particular financial or insurance requirements or circumstances. We recommend that you seek independent advice prior to acting on any information available via the website.

  • We do not accept responsibility for any loss damage, however caused (including through negligence), which you may directly or indirectly suffer in connection with your use of this website, any App or any linked website, nor do we accept any responsibility for any such loss arising out of your use of or reliance on information contained on or accessed through this website or any App.

    To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is hereby excluded. Where legislation implies any condition or warranty, and that legislation prohibits us from excluding or modifying the application of, or our liability under, any such condition or warranty, that condition or warranty will be deemed included but our liability will be limited for a breach of that condition or warranty to one or more of the following:

    if the breach relates to goods:

    the replacement of the goods or the supply of equivalent goods;

    the repair of such goods;

    the payment of the cost of replacing the goods or of acquiring equivalent goods; or the payment of the cost of having the goods repaired; and if the breach relates to services: the supplying of the services again; or the payment of the cost of having the services supplied again.

  • This disclaimer set out in these terms and conditions does not attempt or purport to exclude liability arising under statute if, and to the extent, such liability cannot be lawfully excluded or where it would be unreasonable for us to limit our liability in this manner.

  • You must take your own precautions to ensure that the process which you employ for accessing this website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. For the removal of doubt, we do not accept responsibility for any interference or damage to your own computer system which arises in connection with your use of this website or any linked website.

    We do not give you any assurances that any information contained on this website will be suitable for your purposes or that it will be error-free. You agree that you will not rely on the any such information or its availability and that any reliance you make will be on your own independent assessments with the aid of qualified independent advice.

  • Copyright in this website (including text, graphics, logos, icons, sound recordings and software) is owned or licensed by us. Information procured from a third party may be the subject of copyright owned by that third party. without our written permission or, in the case of third party material, from the owner of the copyright in that material.

  • Except where otherwise specified, any word or device to which is attached the TM or ® symbol is a registered trade mark.

    If you use any of our trade marks in reference to our activities, products or services, you must include a statement attributing that trade mark to us. You must not use any of our trade marks:

    in or as the whole or part of your own trade marks;

    in connection with activities, products or services which are not ours;

    in a manner which may be confusing, misleading or deceptive;

    in a manner that disparages us or our information, products or services (including this website).

    You must seek permission to use third party trade marks directly from the owner(s) of those trade marks.

  • Unless we agree otherwise in writing, you are provided with access to this website and our Apps only for your bona fide personal use. You agree that you will not (either yourself or via a third party):

    use any data aggregation tool, spider, robot, screen scraper or other automatic device or process (Automated Device) to monitor, process or reproduce any web pages on the website or any of the information, content or data contained within or accessible through the website, without our prior written permission;

    use any Automated Device to combine or aggregate information, content or data contained within or accessible through the website with information, content or data accessible via or sourced from any third party;

    use any information on or accessed through the website for any commercial purpose (including the provision of pricing estimates or for market research) or otherwise for profit or gain (either directly or indirectly);

    use any device, process, software or routine to interfere or attempt to interfere with the proper working of the website or any transaction or process being conducted on or through it;

    take any action that imposes an unreasonably or disproportionally large load on the infrastructure of or bandwidth connecting to our website;

    reverse engineer, reverse assemble, decompile or otherwise attempt to discover source code or algorithm or process in respect of the software underlying the infrastructure and processes associated with the website; or

    copy, reproduce, alter, modify, create derivate works, communicate to the public any part of any content from the website without our prior written permission.

  • Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, any information which you transmit to us is transmitted at your own risk. Nevertheless, once we receive your transmission, we will take reasonable steps to preserve the security of such information.

  • You must indemnify us, our employees, agents and contractors against any claim by a third party arising out of:

    your breach of these terms and conditions;

    your use of the links to third party websites or material on those websites; or

    your use of the material on our website or obtained via our Apps.

  • Access to this website or our Apps may be terminated at any time by us without notice. Those parts of these terms and conditions which by their nature continue after termination, nevertheless survive any such termination.

  • These terms and conditions are governed by the laws in force in Denver, CO USA. You agree to submit to the non-exclusive jurisdiction of the courts of that jurisdiction.

    You accept that any disputes about this website or its contents are to be determined by the courts having jurisdiction in Denver, CO USA in accordance with the laws in force in Denver, CO USA (except any principle of conflict of laws inconsistent with this requirement).

    This website may be accessed throughout USA and overseas. We make no representation that the content of this website complies with the laws (including intellectual property laws) of any country outside USA. If you access this site from outside USA, you are responsible for ensuring compliance with all laws in the place where you are located.

  • We accept no liability for any failure to comply with these terms and conditions where such failure is due to circumstances beyond our reasonable control.

    If we waive any rights available to us under these terms and conditions on one occasion, this does not mean that those rights will automatically be waived on any other occasion.

    If any of these terms and conditions are held to be invalid, unenforceable or illegal for any reason, the remaining terms and conditions will nevertheless continue in full force.

  • User Content Generally.We may ask you for your consent to post your content, including pictures and comments (“User Content“), for publication on our social platforms. If you consent to us posting User Content by responding to our request, these terms will apply to you. If you do consent to our request, you would still retain any copyright and other proprietary rights that you may hold in the User Content.

    Limited License Grant to Joie de Vivre Pilates.When you consent to allow us to post User Content, you grant us a worldwide, perpetual, non-exclusive, royalty-free, fully paid right and license (with the right to sublicense) to host, store, transfer, display, perform, reproduce, modify for the purpose of formatting for display, and distribute your User Content, in whole or in part, in any media formats and through any media channels now known or hereafter developed.

    User Content Representations and Warranties.We disclaim any and all liability in connection with User Content. You are solely responsible for your User Content. When you consent to us posting User Content, you affirm, represent, and warrant that:

    you are the creator and owner of the User Content, or have the necessary licenses, rights, consents, and permissions to authorize us and users to use and distribute your User Content as necessary to exercise the licenses granted by you; and

    your User Content does not and will not: (i) infringe, violate, or misappropriate any third party right, including any copyright, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right; (ii) slander, defame, libel, or invade the right of privacy, publicity or other property rights of any other person; or (iii) cause us to violate any law or regulation.

    User Content Disclaimer. You agree to waive, and do waive, any legal or equitable right or remedy you have or may have against us with respect to User Content. If notified by a user or content owner that User Content allegedly does not conform to these Terms, we may investigate the allegation and determine in our sole discretion whether to remove the User Content, which we reserve the right to do at any time and without notice. For clarity, we do not permit copyright-infringing activities.

    an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other right being infringed;

    a description of the copyrighted work or other intellectual property that you claim has been infringed;

    a description of the material that you claim is infringing and where it is located on the Service;

    your address, telephone number, and email address;

    a statement by you that you have a good faith belief that the use of the materials on the Service of which you are complaining is not authorized by the copyright owner, its agent, or the law; and

    a statement by you that the above information in your notice is accurate and that, under penalty of perjury, you are the copyright or intellectual property owner or authorized to act

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